Reduce the Risk of Miscommunication

Transecure, is our branch call back service which drastically reduces the risk of miscommunication. This software provides a streamlined solution to record all the interactions occurring within the institution.

Customer satisfaction and financial results are demonstrably linked. For that reason, improving the way customer complaints are handled is essential. Use the Complaint Management System to:

  1. Implement a customer complaint management system
  2. Enforce a business process to manage complaints properly
  3. Provide instant access to all the traceability data in Shopfloor-Online to investigate the complaint
  4. Speed up the process of handling complaint.
  • Record the complaint when it arrives, with all the necessary supporting information to manage it: customer, contact, nature of complaint, date of complaint, quantity found, quantity affected.
  • Attach any related documents: scans of letters, photographs, emails
  • Record any claims amount
  • Assign ownership to manage the complaint
  • Notify various people / groups
  • Workflow – manage the complaint and change its status as it moves through the process
  • Create an action plan to handle the complaint
  • Track the progress of the complaint and the associated actions
  • Track the age of each complaint and with email alerts

Ensure all actions are closed before the complaint can be closed