In today’s day and age, it is essential for companies to have a proactive approach which often helps resolve issues and forges a strong relationship with customers. This approach is time-saving and cost-effective. Our Proactive Contact will allow you to do just that for your customers; solving their problems before they arise
A Permission Based Solution
Proactive Contact is a permission-based solution which intelligently anticipates customer needs via tracking and analyzing customer information and proactively resolving issues before they arise. Since this solution is permission-based problem-solving and through customer’s preferred channel, proactive communication is highly welcomed by customers and increases loyalty, which ultimately leads to a revenue boost.
Saves Time and Effort
A key feature of our Proactive Contact is the ‘Campaign Manager’, which allows agents to access and manage multiple files and variables simultaneously, thus saving time and effort and improving efficiency in reaching the customers for any kind of updates.