Genesys was founded in 1990 to prove that companies could better serve their customers by bringing together customer channels – it started with computers and telephones. Among its early innovations was Computer Telephony Integration (CTI), which effectively delivered customer information with voice telephone calls to help improve customer service and reduce the time needed by agents to handle inquiries – saving companies money by increasing agent productivity.
At Cisco (NASDAQ: CSCO) customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.
The concept of solutions being driven to address specific customer challenges has been with Cisco since its inception. Husband and wife Len Bosack and Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices located in different buildings but were unable to due to technological short comings. A technology had to be invented to deal with disparate local area protocols; and as a result of solving their challenge – the multi-protocol router was born.
Microsoft® Lync® is an enterprise-ready unified communications platform. With Lync, users can keep track of their contacts’ availability; send an IM; start or join an audio, video, or web conference; or make a phone call—all through a consistent, familiar interface. Lync is built to fully integrate with Microsoft Office. The Microsoft Lync 2013 desktop client is available for Windows and for Mac and mobile versions are available for Windows Phone, iPhone/iPad, and Android devices. Microsoft Lync is a single, unified communications platform that integrates seamlessly with Microsoft Office and other existing tools and systems. This can lead to improved productivity, increased mobility, and faster responses for customers, partners, and employees.
For over 50 years, Plantronics has been on the forefront of audio innovation; always driven by a single obsession: to remove the barriers to simple, clear communication. In 1969 the company helped make history when the first words spoken from the moon were transmitted over a Plantronics headset. Since then, Plantronics has helped advance communications technologies with its work on the lightweight headset, the mobile headset, noise-cancelling technology, the personal speakerphone, sensor-enabled devices, and WindSmart technology.
Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively and productively over distances. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings.