C Square Consulting joins hands with RapidCompute (a division of Cybernet) to launch Pakistan’s first and only multi-channel Cloud-based Contact Center solution. The partnership brings state-of-the-art Genesys Cloud Contact Center service which will transform the management of customer experiences for the corporate clients.
Cloud-based contact centers upgrade all the traditional elements of a contact center into a network service while eliminating the headaches and costs of implementation, support, and management of complex on-premise technologies. Giving consistent access to customers through several touch-points, Cloud Contact Centers can be deployed swiftly and easily, according to the clients’ specified needs. Applicable across all verticals, this new model of contact centers can be used for a large variety of functions, including outbound telesales/collections, inbound interactions such as call handling, managing reputation on social media, intelligent routing options, and centralized recording. By outsourcing the technology and its management to us, your employees can now focus on bringing innovative changes to your customer experience management and drive value to the business.