Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises.
Genesys built on its market-leading CTI solutions to deliver intelligent interaction routing based on customer value or agent skill and moved towards an integrated suite of customer service solutions to provide more insight into and control over contact center operations, including multi-channel support, IVRs and voice portals for self-service, and workforce management.
Genesys was acquired by Paris-based Alcatel (now Alcatel-Lucent) in 2000. Genesys operated as an independent subsidiary company of Alcatel-Lucent and served as its center of excellence for contact center software and customer service applications for more than 10 years. During this time, Genesys continued building on its market-leading suite of software and services, maintaining consistent double-digit growth and its widely recognized position as the industry’s leading technology innovator.
In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds (www.permira.com) with participation from Technology Crossover Ventures (www.tcv.com).
Today, Genesys operates as a stand-alone company and C Square Consulting is Value Added Reseller for Genesys Software in Pakistan and Afghanistan, we have also achieved the System Integrator ranking for the region. Besides the software sales in these regions, C Square has been awarded Professional Services partnership with more than 8 certified consultants. With this partnership, C Square has been deploying Genesys solution for across Europe, Middle East and Africa.